$69

The Apprentice Online + Certification

Learn the foundation for preparing to be a service designer.

Free

THE MASTER Demo

Many services fail over time. Discover how and why services fail, and uncover any risks that lie ahead. The Master includes diagnostics, benchmarking methods, performance measurements and metrics.

Free

THE JOURNEYMAN Demo

Learn to use an Influence Model, a Journey Map, a Blueprint and Touchpoints–the common tools of service design. The Journeyman includes sequential, step-by-step instructions plus descriptive-use case studies.

Free

THE APPRENTICE Demo

Learn the foundation for preparing to be a service designer.

$37

The Apprentice Online

Learn the foundation for preparing to be a service designer.

$150

THE MASTER: Certification

Service Design Certification

$147

THE JOURNEYMAN (Certification)

Service Design Certification for The Journeyman.

$150.00

THE APPRENTICE: Certification

Bundled lesson for learning Service Design and advancing to Journeyman. This course also covers how a service works and how to prevent services from failing.

$57.00

THE MASTER

Many services fail over time. Discover how and why services fail, and uncover any risks that lie ahead. The Master includes diagnostics, benchmarking methods, performance measurements and metrics.

$37

THE JOURNEYMAN

Learn to use an Influence Model, a Journey Map, a Blueprint and Touchpoints–the common tools of service design. The Journeyman includes sequential, step-by-step instructions plus descriptive-use case studies.

Course Progress

Module 7: The Journeyman: Conclusion

Module 4: Measuring User Experiences

Module 2: Shaping User Experiences

Module 7: The Apprentice Conclusion

Module 4: Setting Up Organizations With Service Design

Module 3: Service Design Process & Technology

Module 3: Unpacking Service Design

Module 2: Creating Successful Services

Topic: 3.6.3 Conclusion The Master

Topic: 2.7.4 Conclusion The Journeyman

Topic: 3.6.3 Service Recovery Planning

Topic: 3.6.2 Service Recovery Quadrant

Topic: 3.4.4. Emotions Influence Behavior

Topic: 3.3.2 Prototyping Techniques

Topic: 2.6.3 Touchpoint Planning and Innovation

Topic: 2.5.3 Building Blueprints (Back Stage)

Topic: 2.5.2. Building Blueprints – Front Stage

Topic: 2.4.3 How Journey Maps Have Advanced

Topic: 2.3.2 User Influence Model Framework

Topic: 2.2.3 Satisfying User Needs

Topic: 3.1.1 Introduction The Master

Topic: 3.5.3. Service Assessment Model

Topic: 3.3.1 Service Prototype Concept

Topic: 3.1.2. Data Privacy and Protection

Topic: 2.4.1 Building a Journey Map

Topic: 2.2.2 The Appeal of Convenience

Topic: 2.2.1 Trust and Consequences

Topic: 2.1.1 Introduction The Journeyman

Topic: 1.2.2 Getting to Satisfaction

Topic: 1.3.4 Technology – The Backbone of Services

Topic: 1.1.1 Introduction The Apprentice

Topic: 1.7.1 Service Design in Demand

Total Points Earned