by Nan Lantz | Aug 18, 2021 | Service Design
We asked practitioners and employers for the knowledge and skills required of a service designer. For employers, we asked how they evaluate candidates. For service designers, we asked what knowledge and skills they used in their work. Basic Understanding – That the...
by Nan Lantz | Jun 27, 2019 | Service Design
The Bok Established a Standard that Service Designers and Employers Can Use for Assessments, Certification, Training, and Reference (Tampa, Fl., June 19, 2019)—The International Service Design Institute has just published the first of its kind Book of Knowledge for...
by Nan Lantz | Apr 24, 2019 | Service Design
Service Design is not to be confused with customer service. The practice is much more about planning, testing, implementing and monitoring services to fulfill users’ needs. When it comes to customer service, many services are entirely automated or moving in that...
by Nan Lantz | Dec 30, 2018 | Student
Strengthening your communication skills gives you the opportunity to build close relationships where there is loyalty, support, and a beautiful balance of understanding. What’s more, as you understand others better, you’re able to gain insight into their reasons...
by Nan Lantz | Dec 28, 2018 | Service Design
As the field of service design grows in popularity, a cottage industry has mushroomed around deciphering the causes of services failing. In my research, most of these over-the-counter unsolicited diagnoses don’t define the meaning of failure. I find, for...
