As a service designer, you create valued user experiences to satisfy customer needs. Service designers work with leaders to ensure their organizations meet their goals through the customer experience. Service designers are currently involved in advancing health,...
Services make up a big part of our lives. Most of us rarely consider when we are using a service. But we use them every day to accomplish significant and insignificant tasks. Services, according to how economists categorize them, fall into warehousing and...
TechBullion By Amelia Jacob (Adapted by Steven J. Slater) Organizations are increasingly meeting business needs through distinctive apps and platforms. Yet oftentimes it seems the user experience (UX) component is missing or unsatisfactory. Here we explore the...
The pandemic has spurred a contactless technology trend, one that was already underway–including voice control (e.g., smart speaker TVs), motion sensing and mobile controls. In China, where the pandemic is still epidemic, contactless technology has become most...
Service Design, Automation Satisfies User Needs Automation is inextricably linked to designing services nowadays. This short article is a primer. For context, we probably take automation for granted. We come into contact with it at grocery store self-checkout, to...
