Service Design, Automation Satisfies User Needs Automation is inextricably linked to designing services nowadays. This short article is a primer. For context, we probably take automation for granted. We come into contact with it at grocery store self-checkout, to...
HR professionals use AI to find a pattern of successful candidates for a job. This occurs by capturing the words and descriptions of existing hires and matching them with the words used in candidate resumes. This predictive analysis spits out scores based on the...
Hurricane Andrew ripped across southern Florida thirty years ago (1982), in what was then the most destructive hurricane to hit the southernmost part of the United States: A Category 5 with sustained winds of 174 mph—only to be surpassed by Hurricane Irma 25 years...
I love well-integrated services. For instance, I bought a new camera because mine was lost and stolen this summer while traveling in Europe. Among the features of the new camera is a setting to shoot in Adobe color format. When I tried it and uploaded the photos to...
Service designers rely on user feedback to improve services. Set up correctly, a feedback plan will help uncover meaningful insights into how users are experiencing the service – the service journey and service deliverable. Feedback Definition: “Information...
