Resources

Follow along with us as we discuss real-world and theoretical applications of Service Design. Learn the principles and practices for Service Design through the resources in this blog.
Using Service Design To Fix A Young Girl’s Car

Using Service Design To Fix A Young Girl’s Car

Each provider within service experience – the driver’s insurance company, our insurance company, the automobile repair shop, the car rental agency, and even the state police – became connected by service design in ways that allowed monitoring the repairs, keeping track of the costs, and managing unexpected occurrences including hidden damage and unforeseen delays.

Learn Service Design!

Learn Service Design!

As a service designer, you create valued user experiences to satisfy customer needs.  Service designers work with leaders to ensure their organizations meet their goals through the customer experience. Service designers are currently involved in advancing health,...

The Missing Component to Many Apps, Platforms

TechBullion By Amelia Jacob (Adapted by Steven J. Slater) Organizations are increasingly meeting business needs through distinctive apps and platforms. Yet oftentimes it seems the user experience (UX) component is missing or unsatisfactory. Here we explore the...

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