Resources
Service Designer Strategies Driving Positive Experiences
The pandemic has spurred a contactless technology trend, one that was already underway--including voice control (e.g., smart speaker TVs), motion sensing and mobile controls. In China, where the pandemic is still epidemic, contactless technology has become most...
What Service Designers Should Know About Automating Services
Service Design, Automation Satisfies User Needs Automation is inextricably linked to designing services nowadays. This short article is a primer. For context, we probably take automation for granted. We come into contact with it at grocery store self-checkout, to...
Why Service Designers must understand Artificial Intelligence, Machine Learning, Predictive Analysis, and Risk Analysis
HR professionals use AI to find a pattern of successful candidates for a job. This occurs by capturing the words and descriptions of existing hires and matching them with the words used in candidate resumes.
Facing Climate Change: Resilience Through Service Design Prototyping
Hurricane Andrew ripped across southern Florida thirty years ago (1982), in what was then the most destructive hurricane to hit the southernmost part of the United States: A Category 5 with sustained winds of 174 mph—only to be surpassed by Hurricane Irma 25 years...
When You Need A Service Designer
I love well-integrated services. For instance, I bought a new camera because mine was lost and stolen this summer while traveling in Europe. Among the features of the new camera is a setting to shoot in Adobe color format. When I tried it and uploaded the photos to...
How to Build a Feedback Plan in 7 Steps to Improve User Experiences
Service designers rely on user feedback to improve services. Set up correctly, a feedback plan will help uncover meaningful insights into how users are experiencing the service – the service journey and service deliverable.
Service Design Tool: Identifying Loyalists
If Fred Reichheld’s name is familiar, it’s because he is associated with the Net Promoter Score, a loyalty model he developed from his consulting work at Enterprise Rent-A-Car, a St. Louis-based company.
An E-Commerce Experience Worthy of Service Designers
Clothing retailers are continuing to untie themselves from brick-and-mortar stores replacing the experiences with e-commerce.
Calling on Service Designers: There Must Be An Easier Way To Protect Users
Someone got into my LinkedIn account twice in the past two months. Even with changing passwords, I was failing to prevent whomever from accessing my account -- and coming up with their own passwords consequently locking me out. The only practical method I found for...
Challenging Opportunities Await Service Designers
Service designers who responded to an ISDI Service Design 2022 Survey told researchers at the International Service Design Institute (ISDI) that they find their work challenging and exhilarating. Respondents indicated where they work and for whom, and the skills and background required to be successful service designers. These and other insights offer a more complete picture of how service design is practiced.