The Voice of Service DesignersFirst Community Survey – 2019
Two-thirds of respondents are women.
20% of respondents earn more than $100k (€88k) annually.
Consumer-oriented businesses dominate service design work. Other growing sectors: Utilities, Education, Real Estate and Healthcare.
One-third of respondents work internal to an organization—indicating companies are bringing SD talent inside.
Of others, about a third work in boutique design consultancies.
Note: A search for “service designers” on LinkedIn shows 2 million results.
Respondents Describe Themselves
Where Service Designers Work
SD Is Sought After by These Industries
Requirements of a Service Designer
- SD Knowledge
- SME (Subject Matter Expertise) in a discipline other than SD
- Project delivery experiencer
- Critical thinking/push and challenge assumptions
- User-centric mindset
- Business knowledge
- Technology understanding
- Research capability