When You Need A Service Designer

When You Need A Service Designer

I love well-integrated services. For instance, I bought a new camera because mine was lost and stolen this summer while traveling in Europe.  Among the features of the new camera is a setting to shoot in Adobe color format.  When I tried it and uploaded the photos to...
Service Design Tool: Identifying Loyalists

Service Design Tool: Identifying Loyalists

For those who count on satisfaction surveys to measure performance, they are a waste, says renowned business strategist Fred Reichheld. “Glowing customer satisfaction surveys don’t correlate tightly with profits or growth,” he said. “Most senior executives, board...