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HERE ARE SOME OF THE STORIES WE ARE WORKING ON TO INCORPORATE IN OUR COURSES.

Taking Services Down The Road

Carol D. bought a Lexus in the mid-2000s equipped with a heads-up LED map display with maps located on CDs in the armrest.  As the maps got out of date, the dealer offered to replace them for $400. Her latest Lexus comes with over-the-air real-time maps that she paid...

A Prescription for Growing Service Design

A Prescription for Growing Service Design

A new poll suggests there are barriers in the way of growing the field of service design, a discipline traced to the early 1990s that claims more than 2 million skilled professionals who solve major challenges and bring in added revenue, among other benefits. The...

An Amazon Service Experience

An Amazon Service Experience

A shopper's service experience on Amazon can begin at many trigger points on the site. The navigation bars are always in view, “where users expect to find them,” say the authors of “An Analysis of the Amazon Shopping Experience.” The search function is intuitive,...

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