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HERE ARE SOME OF THE STORIES WE ARE WORKING ON TO INCORPORATE IN OUR COURSES.
How to Build a Feedback Plan in 7 Steps to Improve User Experiences
Service designers rely on user feedback to improve services. Set up correctly, a feedback plan will help uncover meaningful insights into how users are experiencing the service – the service journey and service deliverable.
An E-Commerce Experience Worthy of Service Designers
Clothing retailers are continuing to untie themselves from brick-and-mortar stores replacing the experiences with e-commerce.
Calling on Service Designers: There Must Be An Easier Way To Protect Users
Someone got into my LinkedIn account twice in the past two months. Even with changing passwords, I was failing to prevent whomever from accessing my account -- and coming up with their own passwords consequently locking me out. The only practical method I found for...
Taking Services Down The Road
Carol D. bought a Lexus in the mid-2000s equipped with a heads-up LED map display with maps located on CDs in the armrest. As the maps got out of date, the dealer offered to replace them for $400. Her latest Lexus comes with over-the-air real-time maps that she paid...
Service Design Touchpoints (And How To Build Them)
Many service providers are taking advantage of Touchpoints, a communications channel that service providers use to communicate with users to enhance their experiences. But many are not. Touchpoints are used for influencing users' experiences and gathering feedback....
Tufte’s 6 Principles for Graphical Integrity (Adopted for Service Design)
Numeric or quantitative results are opportunities to tell powerful narratives, the foremost expert on visualizing information Edward Tufte, says. Tufte, a statistician, and artist have written, designed, and self-published four books on data visualization including...
Growth of Service Design
An excerpt from ISDI’s The Apprentice Part I, from the three-part Service Designer’s series of books and courses. The Origins of Service Design The founding of service design is often associated with G. Lynn Shostack, a Citibank marketing executive, who in 1983...
Service Design Innovation: Deciphering A Trend From a Fad
Spotting a trend doesn't require the services of a professional prognosticator. However, it does require knowing the difference between a trend and a fad. A trend — using its most restricted definition — is a demonstrated pattern of growth. We tend to use the term...
ISDI’s 2022 Service Design Survey Results Report (Free)
The International Service Design Institute, a U.S.-based service design training organization, conducted a poll on the state of the service design field, including employers, and the work of practitioners. The survey, which ran across social media platforms during...
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