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Here are some of the stories we write here at ISDI.

Why Uber Can’t Fail (as a Service)

Excerpt from The Apprentice: Online Service Design Course 'How A Service Works.' It would be hard to be unimpressed with the service provided by Uber.  For one, it operates seamlessly, anywhere. A U.S.-based reporter for the Washington Post recently wrote about his...

Where Are the Service Workers?

The Lack of Services Workers: A Case for Retraining It is not your imagination that wait times are longer at many restaurants. That waiting rooms at hospital emergency rooms are crowded beyond anyone’s memory.  And other services we rely on, including education,...

ISDI Service Design Learning Philosophy

ISDI Service Design Learning Philosophy

We discovered in our own learning journey among us here, that collecting a bunch of clever techniques was only a small part of learning service design. We asked ourselves: What are service designers doing once they have learned a technique, say, a service blueprint or...

So, How Do You Define Service Design?

So, How Do You Define Service Design?

Service design is becoming widely recognized across the globe as the way to develop and improve lines of services. Yet 35 years after its designation there remain discrepancies over the definition. To that point, service design is often confused with other...

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