ISDI’s Service Design Survey 2020
By June 12, 2020, 150 responses were collected to this year’s 2020 second annual online survey targeting service designers. For last year’s survey, during June, the number of respondents was cut at 86.
In this year’s survey, any results that include the entire sample size has a 75% probability of being answered in the same way as if the question was posed to a population of 1,000 service designers (within a margin of error between 6.3 and 7.3.)
The above confidence level is also calculated based on our gathering methodology, which was non-bias, random-response, in which no screening was used.
A link to the survey was posted weekly on LinkedIn and Facebook targeting service designers.
The survey ran online for about five weeks April-May 2020, during the height of the Covid-19 pandemic.