VOICE OF SERVICE DESIGNERS
ISDI conducts periodic surveys that seek to learn about the field of service design from practitioners.
Once we gather the research, we sort the data and analyze it into findings. The results, we hope, better inform service designers and those who employ them.
If you have a question that we should consider including in the survey, contact us. Also, use the form to request the findings report.
Respondents’ Place of Residence
Designers believe SD is a growing field
The Definitions of Service Design
improving services. Using methodologies, models and tools, services are designed to meet user needs
and result in satisfied user experiences.
thinking and contextual design) that enables service innovation – by which ‘services’ are a provider’s total,
accumulated portfolio of products and services.
service in order to improve its quality and the interaction between the service provider and its users.
The State of the Field
• Innovation consulting
• Design thinking, user research
• Content design
• UX Design
• Spatial experience design
• Design and sustainability
• Community development and research
• Industrial design
• User experience design