by admin | May 23, 2019 | Q/A
Dear Theresa, Choosing the right technology is one of the most impactful decisions a business can make because it influences how resources are used, the limitations that services face and the opportunities that can be leveraged. Through using a Service Blueprint, you...
by admin | May 17, 2019 | Q/A
Dear Alen, Take a close look at the services you’re working with and the services all around you. You don't need to look any further than the services you are engaged in or involved in — these are environments in which you can work with others to identify...
by admin | May 2, 2019 | Q/A
Dear Effie, that concern and question, unfortunately, is all too common. I, personally, have found on few occasions (thankfully) a lack of support for my projects. But I've also seen many colleagues felled by funders and superiors. Yet the successes all seem to follow...
by admin | Apr 25, 2019 | Q/A
Use touchpoints at decision-making points along a service. Touchpoints occur where users interact with a service. They will help for soliciting...
by admin | Apr 19, 2019 | Q/A
You are not alone! That question has come up for many. First, it depends on the aim you are trying to achieve. But the approach to service design and its techniques are framed to balance user needs with the organizations’ objective. For instance, our proprietary...
