Steven offers Service Design consulting services by project or by the hour.
User Market Research
Service Design Blueprint
Developing a Touchpoint Plan
Diagnosing Failing Services
Building a Service Recovery Plan
Steven J. Slater
For nearly 35 years, Steven has been building services around the world.
He has consulted with executives in telecom, oil & gas, Consumer Packaged Goods (CPG), IT services, human capital management, financial services, and other service-based industries. His service design work has earned clients $2 billion in traceable revenue.
Additionally, he served as a congressional liaison and foreign affairs advisor to the office of the United States Air Force Deputy Chief of Staff/Manpower & Personnel, Pentagon.