In The Apprentice we define Service Design, its origins, and the goal of achieving satisfactory experiences for users. This course covers how Service Design works, including the fundamentals of its system and operations. Then learners are introduced to ways of defining users and categorizing them. “The Apprentice” concludes with how Service Design can provide advancements for transportation, healthcare and disaster mitigation. Completing this book will help learners recognize and define successful services and appreciate the intricacies for developing a service experience.