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The Journeyman Certification

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Module 1: Service Ideation 4 Topics | 1 Quiz

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Module Content

0% Complete 0/4 Steps

Topic: 2.1.1 Introduction The Journeyman

Topic: 2.1.2 Innovation

Topic: 2.1.3 Trends

Topic: 2.1.4 Creating A Need

Quiz: Module 1 – The Journeyman

Module 2: Shaping User Experiences 3 Topics

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Topic: 2.2.1 Trust and Consequences

Topic: 2.2.2 The Appeal of Convenience

Topic: 2.2.3 Satisfying User Needs

Module 3: Shaping a Service 2 Topics | 2 Quizzes

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Topic: 2.3.1 Influencing Users

Topic: 2.3.2 User Influence Model Framework

Quiz: Module 2 – The Journeyman

Quiz: Module 3 – The Journeyman

Module 4: User Journeys 3 Topics | 1 Quiz

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Topic: 2.4.1 Building a Journey Map

Topic: 1.4.2 Service Evaluation

Topic: 2.4.3 How Journey Maps Have Advanced

Quiz: Module 4 – The Journeyman

Module 5: Service Blueprints 3 Topics | 1 Quiz

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Topic: 2.5.1 Use of Blueprints

Topic: 2.5.2. Building Blueprints – Front Stage

Topic: 2.5.3 Building Blueprints (Back Stage)

Quiz: Module 5 – The Journeyman

Module 6: Touchpoints 3 Topics | 1 Quiz

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Topic:2.6.2 Building Touchpoints

Topic: 2.6.1 Using Touchpoints

Topic: 2.6.3 Touchpoint Planning and Innovation

Quiz: Module 6 – The Journeyman

Module 7: The Journeyman: Conclusion 2 Topics

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Topic: 1.7.1 Service Design in Demand

Topic: 1.7.2 Conclusion

The Journeyman Certification

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