Service Design Blog

 

The International Service Design Institutes’ informational blog for those who practice service design. Sign up to receive our weekly newsletter to receive our latest articles, along with tips, ideas, news, events and offers.

 

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Using Service Design To Fix A Young Girl’s Car

Using Service Design To Fix A Young Girl’s Car

Each provider within service experience – the driver’s insurance company, our insurance company, the automobile repair shop, the car rental agency, and even the state police – became connected by service design in ways that allowed monitoring the repairs, keeping track of the costs, and managing unexpected occurrences including hidden damage and unforeseen delays.

Defining a Service

Defining a Service

I bet most of us are rarely aware when we are using a service.  But we use them every day to accomplish significant and insignificant tasks.

Learn Service Design!

Learn Service Design!

As a service designer, you create valued user experiences to satisfy customer needs.  Service designers work with leaders to ensure their organizations meet their goals through the customer experience. Service designers are currently involved in advancing health,...

The Missing Component to Many Apps, Platforms

TechBullion By Amelia Jacob (Adapted by Steven J. Slater) Organizations are increasingly meeting business needs through distinctive apps and platforms. Yet oftentimes it seems the user experience (UX) component is missing or unsatisfactory. Here we explore the...

Service Designer Strategies Driving Positive Experiences

Service Designer Strategies Driving Positive Experiences

The pandemic has spurred a contactless technology trend, one that was already underway--including voice control (e.g., smart speaker TVs), motion sensing and mobile controls. In China, where the pandemic is still epidemic, contactless technology has become most...

What Service Designers Should Know About Automating Services

What Service Designers Should Know About Automating Services

Service Design, Automation Satisfies User Needs Automation is inextricably linked to designing services nowadays.  This short article is a primer. For context, we probably take automation for granted.  We come into contact with it at grocery store self-checkout, to...

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