The Idea Lab

The Idea Lab is an information resource for service designers, where we share knowledge, including models and tools. By helping to grow and nurture service design through ideas, we hope to bolster the field of service design and careers of service designers.

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Service Design News and Ideas

Will Troubling Times in Florida Leave a Lasting Impact?

Will Troubling Times in Florida Leave a Lasting Impact?

I live in Florida where Covid-19 is spreading rapidly throughout the population. Our number of cases is currently overtaking every other state including New York, Texas and California.  I am one of the co-founders of the International Service Design Institute, a...

9 Common Myths About Service Design

We thought this blog post by Sam Ernstzen and Serena Nüsing, from the Scottish Governments’s Digital Directorate, merited posting.  We rarely post articles from another blogs, but agreed with its premise and how it was written.n Let us know what you think....

Planning for a Service Recovery

Planning for a Service Recovery

A service experience will fail when the experience doesn’t match user expectations. That can occur at any time during a user’s service journey, caused by touchpoints communications, the environment, poor technology, poor customer experience, frankly, whatever....

Newly Released Service Design Book – The Master

Newly Released Service Design Book – The Master

The Third in a Trilogy of Service Design Handbooks Published by the International Service Design Institute (Tampa, Fl., April 2020)—The International Service Design Institute has released The Master, the third in a trilogy of handbooks for service designers. ...

Service Designers Need to be Leaders, Too

Service Designers Need to be Leaders, Too

There are many in leadership positions with impressive titles and offices, but they are not necessarily leaders.  One of my mentors would say: “You are not leading if you have no followers. Otherwise, you’re just a manager.” A decent manager can lead projects, but a...

Ready For What’s Next?

Ready For What’s Next?

Many of us are wondering when businesses will recover, and most importantly where and how each of our skills will fit into the recovery. I, for one, am very optimistic about the future. In past economic downturns, recovery took years due to a collapse in financial...

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