Service Design Career Preparation
Sequential Learning ApproachThe Master
Service Design Learning Series
Part III
The Master, the third in ISDI’s progressive, sequential learning series, is an advanced online service design course. The course is made up of six sequential and stand-alone modules with material highlighted by case studies, models, templates, diagrams, instructional guidance, and terms and definitions.
TOPICS
♦ Feedback data management
♦ Service Prototyping
♦ Measuring User Experiences
♦ Diagnosing services that fail
♦ Service Recovery
FOR THOSE
♦ Interested in problem-solving.
♦ Who want to grow professionally.
♦ Who seek new opportunities, move to aspire into more responsible positions.
♦ Desire to lead projects and teams.
♦ Seeking service design techniques and to bring that knowledge into their organizations for competitive advantage.
Online Course
THE MASTER- Online, self-paced course (3-4 hours)
- Six modules including multiple topics.
- Includes lessons with diagrams, videos, and independent exercises.
Book
THE MASTER- Book as reference or to accompany the course
- Instruction includes case studies, models, and templates.
- Layout opens to large image views.
Course & Certification
THE MASTER- For those seeking credentialing.
- Independently registered certificates of completion
- Verifiable qualification.
Bundle: Course, Book, Certification
THE MASTER- Includes online course, certification and study guide.
- A comprehensive introduction to service design.
- For those seeking leadership opportunities.
