Professional Development for Service Designers

THE MASTER

ABOUT

LESSONS

The Master, the third in ISDI’s progressive, sequential learning series, is an advanced online service design course.  The course is made up of six sequential and stand-alone modules with material highlighted by case studies, models, templates, diagrams, instructional guidance, and terms and definitions.

♦  Using Data to Devise Strategy

♦  Creating Service Experiences

♦  Service Prototyping

♦  Measuring User Experiences

♦  Diagnosing services that fail to deliver

♦  Service Recovery

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FOR THOSE

  • Interested in problem-solving, particularly around users and customers, using Service Design techniques
    • Who want to grow professionally, combining advanced service design techniques with skills and knowledge from their own field of practice
      • Service designers who seek promotions or new opportunities, who aspire to more responsible positions in service design.
        • Service design leaders responsible for projects and teams
          • Service designers who want to improve their existing skills and knowledge
            • Who want to grow professionally, combining advanced service design techniques with skills and knowledge from their own field of practice