by Steven Slater | Oct 2, 2021 | The Apprentice
INTRODUCTION The Apprentice Begins Your Journey to Learning Service Design The Apprentice Covers: The growing need for well-designed services – the economics of services How service design came to be and has evolved Lexicon for useful terms and references...
by admin | May 12, 2020 | The Apprentice
THE APPRENTICE INTRODUCTION The Apprentice Begins Your Journey to Learning Service Design The Apprentice Begins Your Journey to Learning Service Design The Apprentice is the first part of a three-part curriculum. The first two parts are for learners to begin designing...
by Steven Slater | Mar 19, 2020 | The Apprentice
DEFINING A SERVICE Module 1 While there are several interpretations for the term “service design,” at the International Service Design Institute we use the approach of a user-centric discipline. This means that all of the methods and techniques for...
by admin | Feb 15, 2020 | The Apprentice
CREATING SUCCESSFUL SERVICES Module 2 Service Designers Need Only Satisfy Users For a Service To Succeed “Value that matters is the value in the customer’s experience, not the value of the product.” A.S. Khalifa Behavioral Researcher Despite what...
by Steven Slater | Jan 10, 2020 | The Apprentice
PROCESS & TECHNOLOGY Module 3 Services Are Made of Separate Components Most services are a sum of parts that can only deliver a complete service experience when the parts are integrated. It’s almost like a computer or any other electronic device. When any parts...
