by admin | May 12, 2020 | The Journeyman
THE JOURNEYMAN Introduction Congratulations on signing up for The Journeyman Course Objective In the series of courses offered by the International Service Design Institute, The Journeyman was developed to offer learners models, tools and resources to build and...
by Steven Slater | Jul 1, 2019 | The Journeyman
SERVICE IDEATION Module 1 Typically there are pressures on an organization to develop new lines of business (LOB) or services (LOS). These pressures can be internal and external, but nonetheless, they are rooted in the need to grow as an organization. For this...
by Steven Slater | Jun 21, 2019 | The Journeyman
CREATING USER EXPERIENCES Module 2 UP FRONT This module focuses on user data for shaping service experiences. Topics include: ♦ Acquiring User Data ♦ Shaping Service Experiences INTRODUCTION Increasing numbers of consumers share a surprising...
by Steven Slater | May 20, 2019 | The Journeyman
INFLUENCING USERS Module 3 User Influence Model Since the legend of the Fisher King and the Holy Grail, many have sought to learn how to influence others. In the meantime, there is ISDI’s User Influence Model. Influence models comprise a series of messages...
by admin | Apr 12, 2019 | The Journeyman
USER JOURNEYS Module 4 Since the original Journey Map in 2000, the tool, nowadays, has become closely associated with service design. The tool is widely used to learn and understand users’ interaction with a service to improve service experiences. The results...
