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Past Issues

Design Services Around Users Life Events

This Week's Service Design Digest (April 27, 2020)

  • This Week’s Service Design Digest (April 27, 2020)
  • What is Service Design : Theory to Reality
  • U.S. Gov’t To Design Services Around Users’ Life Events
  • Design For Good
  • Becoming Credentialed

 

Service Design Digest is themed on customer service

This issue of Service Design Digest is themed on customer service.

  • E-commerce experiences for service designers
  • Looking out for vulnerable customers
  • How to design great service experiences
Parking Garage

October

The Goals of a Service Designer

Designing Services for Users

Google’s 25th Aniv. meeting User Needs

Adopting Service Design

Service Design Digest April 15, 2022

  • Taking services down the road
  • Digital transformation is a people journey
  • Adopting Service Design into an organization’s operation
opportunities await service designers

Stories in this week's Service Design Digest - June 2022

  • E-commerce experiences for service designers
  • Looking out for vulnerable customers
  • How to design great service experiences
Positive Experiences Using Technology

This week's Service Design Digest (Dec. 20, '22)

  • This week’s Service Design Digest (Dec. 20, ’22)
  • Manufacturers’ Attempts To Improve Customer Experience
  • Using Service Design to create Positive Experiences Using Technology
  • How Users Process Memories
Young determine Service Designer

November 23

Women Trailblazing in Service Design

Creating Meaningful User Experiences

Process Design Principles for Service Design

Service Design Principles for Graphical Integrity

This week's Service Design Digest covers:

  • Tufte’s 6 Principles for Graphical Integrity
  • Data-Driven Approach Leadership Decision-Making
  • Journeys in Service Design — what the hype is about
service designers

I am asked from time to time which skills are expected of service designers

This article is one perspective – with examples of some work that is spearheading the future.

The Impact of ROI on Service Design

ISDI's Service Design Digest: September 15, 2022

  • When You Need a Service Designer
  • Estimating The Impact of ROI on Service Design
  • Now, Something Different For Service Designers!

Newsletter Archives

Service Innovation Design

Service Design Digest - Service Innovation Design

  • Do you know the difference between a trend and a fad?
Service Design Approaches to Healthcare

Service Design Digest - May 25 - features:

  • Service Design Approaches to Healthcare
  • What is a Service Designer (Skills and Salaries)
  • Rebuilding Trust in Financial Services With Product and Service Design.
Service Design Digest

ISDI's Digital Newsletter (Free) for August 4

Feedback Plans, defining Public Services, and a Service Design case study for creating a mail-in ballot