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Be Relevant! How Brands Rise to the Top Using Service Design (Non-Profit Edition)$23.99
In an age when it is increasingly difficult to earn non-dues revenue, non-profit organizations are turning to Service Design… to be and remain relevant!
Service Design Models, Tools and Templates$32.00
At long last, and by popular demand, the International Service Design Institute has assembled a collection of the most requested models, tools and templates from The Apprentice, The Journeyman, and The Master.
The Apprentice Handbook$27.00
The Apprentice, the first volume in the Service Designer’s Handbook series, is a foundational reference intended to help junior service designers, or others who are curious about the Service Design field, to gain valuable problem-solving skills associated with developing new Lines of Service (LOS). Topics include deconstructing service experiences, initiating service concepts, leading service evaluations, defining ideal ‘users,’ along with techniques for developing service loyalists.
The Journeyman Handbook$27.00
The Journeyman, the second of three Service Designer’s Handbook volumes, is a reference guide for service designers, covering techniques for building services. Topics include ideation, journey maps, service blueprints, and touchpoints. The thrust and approach of these topics may be familiar, but the goal developing The Journeyman is to break down the models and tools, and to build them back up using step-by-step instructions, including diagrams, case studies and templates. The material has been carefully researched and independently validated by The Institute.
The Master Handbook$37.95
The Master, intended for senior service designers, is a guide for how to improve a service experience. The techniques presented are described with diagrams, step-by-step instructions, case studies, and models, tools and templates. The material has been carefully researched and independently validated. Topics covered include service prototyping, managing feedback, diagnosing service problems, measuring user experiences, and recovering failed service experiences.