Showing all 3 results
The Apprentice Handbook
The Apprentice, the first volume in the Service Designer’s Handbook series, is a foundational reference intended to help junior service designers, or others who are curious about the Service Design field, to gain valuable problem-solving skills associated with developing new Lines of Service (LOS). Topics include deconstructing service experiences, initiating service concepts, leading service evaluations, defining ideal ‘users,’ along with techniques for developing service loyalists.
The Journeyman Handbook
The Journeyman, the second of three Service Designer’s Handbook volumes, is a reference guide for service designers, covering techniques for building services. Topics include ideation, journey maps, service blueprints, and touchpoints.
The Master Handbook
The Master, intended for senior service designers, is a guide for how to improve existing services. Each technique in The Master includes detailed step-by-step instructions, diagrams, models, and templates.