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The Master Handbook
The Master, intended for senior service designers, is a guide for how to improve existing services. Each technique in The Master includes detailed step-by-step instructions, diagrams, models, and templates.
The Master Online Course, Handbook and Certification
BASIC Course +
Assessment for registered certification +
The Master Service Designer Course
Learn to prototype a service, work with feedback, diagnose service problems, recover services and test and measure user satisfaction. The Master is the only service design course of its type that helps service designers take their designs and completed services to greater success.
The Master Service Designer Course and Certification
-BASIC Course +
-Assessment for registered certification
The Master: Certification
Earn your certification for The Master course.