The Apprentice Handbook


The Apprentice, the first volume in the Service Designer’s Handbook series, is a foundational reference intended to help junior service designers, or others who are curious about the Service Design field, to gain valuable problem-solving skills associated with developing new Lines of Service (LOS).  Topics include deconstructing service experiences, initiating service concepts, leading service evaluations, defining ideal ‘users,’ along with techniques for developing service loyalists.

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The Apprentice Online Course



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