The Journeyman Course and Certification


BASIC Course +
Assessment for registered certification

The backdrop is a user’s journey as the service unfolds to a satisfactory conclusion, or a service experience. To create the service experience, we have placed providers in control: with ideas to determine users’ needs, and models to plan for satisfying those needs, to models, tools and ideas for developing lasting user engagements.  The total service lifecycle, is then complete from the users’ service journey, to the providers’ responsibility for creating the experience.


The Journeyman Handbook


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