The Journeyman Service Designer Course, Handbook and Certification (Complete Bundle)
BASIC Course +
Assessment for registered certification +
The backdrop is a user’s journey as the service unfolds to a satisfactory conclusion, or a service experience. To create the service experience, we have placed providers in control: with ideas to determine users’ needs, and models to plan for satisfying those needs, to models, tools and ideas for developing lasting user engagements. The total service lifecycle, is then complete from the users’ service journey, to the providers’ responsibility for creating the experience.