Here’s a quick primer on adopting Service Design that could not be linked, so it’s incorporated into our ISDI blog. Its importance is in line with how many organizations are adopting Service Design as part of their operations. This article is one...
(Excerpt from International Service Design Institute’s reference handbook – The Journeyman. Available at ) Journey Map Definition. A diagnostic technique depicting a user’s interaction, in sequence, with a service experience. A journey map is also...
