Part I – A Personal Journey to Becoming a Service Designer Background Our story begins and ends with a passion to contribute to the emerging and evolving community of service designers. To that end, my partner and I formed the International Service Design...
An excerpt from “Service Design Models, Tools & Templates (2nd Ed.). Published by International Service Design Institute – internationalservicedesigninstitute.com The Service Assessment Model (SAM) originated with a challenge to figure out whether a...
