The co-founders met while taping a podcast A question popped up, “What do service designers do once they have learned a technique? You can’t design an entire service with just a technique.”
And so they began developing a sequential learning approach to Service Design.
Steven J. Slater
Steven has spent most of his 35-year-career building and improving services. Earlier he was a prize-winning investigative newspaper reporter.
Steven’s service design work spans the public sector, non-profit (NGO social services) sector, and business sector, including banking and finance, healthcare, IT, communications, oil & gas, consumer package goods, HR, and consulting. Combined, his services have earned clients and employers more than $2 billion in actual, traceable revenue.
Naomi has expertise in designing college courses. She also teaches, both online and in person. Additionally, she serves as a digital transformation consultant in her own long-running firm Signify Studio, based in Tampa, Florida.
Her studio is responsible for conversion-based marketing campaigns, e-commerce solutions, and user experience planning.