ISDI’s Sequential Learning
We set out to build a learning journey using a sequential, process-driven method that a designer could implement from problem discovery through to prototyping, launch and improvement – a complete end-to-end service development learning experience.
ISDI started up four years ago, beginning with the Service Design book Be Relevant! – How Brands Rise to the Top (An introduction to Service Design). Be Relevant!, which was written for non-profit leaders, to share Service Design techniques that could be applied to common challenges among non-profits, including how to raise non-dues revenue.
Due to the success of Be Relevant! we were encouraged to use the same step-by-step, sequential methodology to those in public service and consumer-related businesses. Our first objective was to build a sequential method suite of books that would take learners from entry-level through to advanced.
FROM BOOKS TO COURSES
The books – The Apprentice, The Journeyman, and The Master – were adapted into self-paced online courses of the same name. Ever since the courses have been in steady demand.
Each course is divided into six modules, each with in-depth topics, all of them with instructional videos, case studies, vignettes, diagrams, templates, and terms and their definitions.
We have assembled ISDI’s models and tools into our most popular reference book Service Design Models, Tools & Templates.
At this time we are building our sequential method into business tools, soon to be announced.
"I use what I've learned here on client challenges. I highly recommend your courses and handbooks to others. "
J. Johns. Design Firm Sr. Manager. US
"You are doing important work for the Service Design community. Bravo."
P. Linkletter. Professor. UK
"ISDI is my one-stop for Service Design learning."
J. Patel. Service Designer. India
Get In Touch
Get In Touch
1234 Divi St. #1000
San Francisco, CA 94220