The Apprentice

Here you can access a demo of The Apprentice, ISDI’s entry-level course with a foundation for practicing service design.

The Apprentice includes 6 modules with 2-3 topics for each.  There are explanations for the field of service design, the importance of services, what makes services successful, ways to adopt service design into companies and organizations, creating personas, and developing user loyalists.  The models each include detailed explanations, diagrams, templates, and videos.