The Master

Here you can access a demo of The Master.

The Master, both reference handbook and the online course, advances learners through options and steps to improve user experiences.

The Master includes 6 modules with 2-3 topics for each.  Here you will find a thorough curriculum with learning on  gathering feedback, service prototpying, diagnosing service failures, and how to prepare for service recovery.  Each module includes context for when to use the techniques, with diagrams, templates, and videos.