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About The Master
Many services fail at along various points. And those who manage services are responsible but don’t always know what went wrong, or the risks ahead.
The Master is a compendium of practical, proven methods for diagnosing, fixing and improving services. This course is for those with an understanding of Service Design and want an expertise that leads to a leadership perspective in any service field.
While You’re Waiting
Check out the following Service Design courses and resources.
What You Can Expect
Each course builds on the other so learners can obtain a foundation of Service Design through The Apprentice, use models and tools from The Journeyman, and test and diagnose with The Master.
After completing the three courses in succession, learners will gain the skills to function as a service designer and with the confidence to build and improve services. In fact, we believe our learners will have more knowledge than many others claiming to be service designers.
Each course includes a digital textbook, easy-to-follow videos and audio, case studies, handouts, practice exercises, and quizzes, along with other learning aides. Upon complete of all three courses, graduates will receive credentials suitable for curricula vitae.