by Steven Slater | Sep 1, 2021 | The Apprentice
DEFINING A SERVICE Topic 1 Why We Should Care About Services We live in a service economy. We benefit daily from services we could not live without. They help us accomplish outcomes, such as with government services, obtaining driver’s licenses and IDs. They...
by Steven Slater | Aug 28, 2021 | The Apprentice
DEFINING SERVICE DESIGN Topic 2 Service Design Overview Service design is the only practice of its kind solely focused on building services. The field’s approach is user-centric, meaning all aspects of a design and the work 0f a service designer requires the...
by admin | Aug 15, 2021 | The Apprentice
UNDERSTANDING SERVICE DESIGN Topic 1 The Origins of Service Design “Design is not just what it looks like and feels like. Design is how it works.” —Steve Jobs Between the period of World War II and the 1980s, new services – Lines of Service (LOS) –...
