Topic: 1.4.1 Service Concepts

SETTING UP ORGANIZATIONS TO SUCCEED Topic 1 The Foundation for Organizational Success Challenge New service ideas can come from a range of sources, including staff, stakeholders, and competitors, or those in the market industry. All ideas are worth evaluating to...

Topic: 1.4.2 Service Evaluation

SETTING UP ORGANIZATIONS TO SUCCEED Topic 2 It’s Easier to Say “No” Many organizations are risk-averse to new ideas and find it easier to say “no” than “yes.” That thinking, however, will result in missed opportunities for growth. Ideas...