Topic: 4.1 Service Concepts

SETTING UP ORGANIZATIONS TO SUCCEED Topic 1 The Foundation for Organizational Success  Challenge New service ideas can come from a range of sources, including staff, stakeholders and competitors, or those in the market industry. On its face, all ideas are worth...

Topic: 4.2 Service Evaluation

SETTING UP ORGANIZATIONS TO SUCCEED Topic 2 Some Believe it’s Easier to Say ‘No’ Many organizations are risk-adverse to new ideas and find it easier to say “no” to avoid disruption. That thinking, however, results in missed opportunities. In this...