by Steven Slater | Jun 15, 2021 | The Apprentice
SETTING UP ORGANIZATIONS TO SUCCEED Topic 3 Service Quality Skilled service designers should strive to design quality services. By understanding what a quality service means, service designers can use those measures as the standard. There are two main definitions of...
by Steven Slater | Jun 5, 2021 | The Apprentice
PROCESS & TECHNOLOGY Topic 4 All Services Rely On Technology Service designers need at least a cursory understanding of the role of technology in creating functioning services. At the first thought of technology, many still conjure up hardware and software. But...
