by Steven Slater | Sep 25, 2019 | The Apprentice
CREATING LOYALISTS Topic 1 From Personas to Loyalists The Net Promoter Score (NPS) The Net Promoter Score measures the willingness of customers to recommend a brand or services to others. It is used as a scoring mechanism for a gauging user-customer’s overall...
by Steven Slater | Sep 20, 2019 | The Apprentice
THE APPRENTICE Topic 2 From Personas to Loyalists The Net Promoter Score (NPS) The Net Promoter Score measures the willingness of customers to recommend a brand or services to others. It is used as a scoring mechanism for gauging a user-customer’s overall...
