by Steven Slater | Aug 1, 2019 | The Apprentice
THE MASTER Conclusion This concludes the demo, a view into two modules and related topics that mirror the beginning of the Master course. We also offer demos for The Apprentice and The Journeyman, along with accompanying reference handbooks. If any of these are of...
by Steven Slater | Feb 1, 2019 | The Journeyman
THE JOURNEYMAN Conclusion This concludes the demo, a view into two modules and related topics that mirror the beginning of the Journeyman course. We also offer demos for The Apprentice and The Master, along with accompanying reference handbooks. If any of these are of...
by Steven Slater | Dec 25, 2018 | The Master
USER FEEDBACK PLANS Topic 2 A Feedback Plan helps service designers focus efforts on intended results and not be swayed off course by others. I’ve personally participated in feedback presentations whose results were useless. The questions and responses failed to...
by Steven Slater | Dec 10, 2018 | The Master
PRESENTING FEEDBACK Topic 2 Service designers need skills as communicators, so they can build compelling narratives from the data that has been collected. Presentation skills are mostly developed over time because the ingredients to good telling are rarely...
by Steven Slater | Oct 12, 2018 | The Master
Learner Takeaways Topic 3 Survey research can be complex and involve much trial and error. Here we include some of the lessons we have learned Hopefully, these will jump-start your efforts. Feedback Best Practices ♦ Soliciting feedback should be an ongoing process....
