Topic: Gathering Feedback

USER FEEDBACK Topic 1 The purpose and use of user responses drives the methods for collecting feedback.  User responses are collected with either quantitative surveys or qualitative research. Quantitative data is to learn how users respond to conditions or issues. ...

Topic: Feedback Planning

USER FEEDBACK Topic 2 Feedback Plans A Feedback Plan is simply a best practice for gathering feedback. A plan helps service designers focus their efforts on gathering results to compel others to act, or to inform leaders for decision-making. Many times during my...

Topic: Feedback Practices

USER FEEDBACK Topic 3 Feedback Best Practices Soliciting feedback should be an ongoing process. Assume all responses are anonymous, but consider offering respondents an option to self-identify. Make rating scales consistent throughout. Take opportunities to observe...

Topic: Presentating Feedback

USER FEEDBACK Topic 3 Service designers need skills as communicators, no less than to build compelling narratives, story lines from the findings of feedback responses. These skills must be developed, unfortunately, because the essentials for good story are rarely...
Student Login
Log in below to access your courses.
Forgot Password
Enter your email address or username and we’ll send you instructions to reset your password.