Topic: 2.5.1 Use of Blueprints

SERVICE BLUEPRINTS Topic 1 Service Blueprint Defined A Service Blueprint is an architectural drawing of a service, showing how a service progresses. A Service Blueprint has a frontstage, where users interact with a service, and a backstage, the part of a service where...

Topic: 2.5.3 Building Blueprints (Back Stage)

SERVICE BLUEPRINTS Topic 4 Backstage of a Service Blueprint Even though what occurs in the backstage of a Blueprint is out of the user’s view, the activities that take place undergird the service, allowing it to function.   Contact Support is associated with...