Topic: Why Use Service Blueprints

SERVICE BLUEPRINTS Topic 1 The Three Primary Uses For a Service Blueprint 1. Share a visual representation of the service operation and system.  Visual sharing helps others recognize the components and interactions that must come together for delivering a service. ...

Topic: When to Use Service Blueprints

SERVICE BLUEPRINTS Topic 2 When to Use a Service Blueprint A Blueprint is an architectural drawing of a service, showing how a service progresses with functions depicting where staff and technology come together to achieve an outcome for a user. In addition to...

Topic: How to Build Blueprints – Front Stage

SERVICE BLUEPRINTS Topic 3 How to Build a Blueprint The graphic below shows the framework of a blueprint Terms used to refer parts of a Service Blueprint are barrowed from theater.  The two main parts of a Blueprint are called Frontstage, where the user interaction...

Topic: How to Build Blueprints – Back Stage

SERVICE BLUEPRINTS Topic 4 Backstage of a Service Blueprint Even though what occurs in the backstage of a Blueprint is out of the user’s view, the activities that take place undergird the service, allowing it to function.   Contact Support is associated with...
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