Topic: Data Drives Strategy

THE POWER OF DATA The Power of Data: Topic 1 The Importance of Data (to Service Designers) Service designers must rely on user data, including feedbsck, for general problem-solving, developing new service ideas, defining users’ expectations, and discovering the need...

Topic: Data Privacy and Protection

THE POWER OF DATA Topic 2 Data Privacy Concerns  The European Union (EU), and increasingly other government bodies and organizations across the world are demanding services include privacy controls. The municipalities are requiring any organization doing businesses in...

Topic: Gathering Feedback

USER FEEDBACK Topic 1 The purpose and use of user responses drives the methods for collecting feedback.  User responses are collected with either quantitative surveys or qualitative research. Quantitative data is to learn how users respond to conditions or issues. ...

Topic: Feedback Planning

USER FEEDBACK Topic 2 Feedback Plans A Feedback Plan is simply a best practice for gathering feedback. A plan helps service designers focus their efforts on gathering results to compel others to act, or to inform leaders for decision-making. Many times during my...

Topic: Feedback Practices

USER FEEDBACK Topic 3 Feedback Best Practices Soliciting feedback should be an ongoing process. Assume all responses are anonymous, but consider offering respondents an option to self-identify. Make rating scales consistent throughout. Take opportunities to observe...
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