Dear Theresa,
Choosing the right technology is one of the most impactful decisions a business can make because it influences how resources are used, the limitations that services face and the opportunities that can be leveraged.
Through using a Service Blueprint, you can determine ways to eliminate redundant work and set up systems to handle your operations. When it comes to choosing technology, updating your applications and streamlining your services, you may find that a combination of platforms based off specific needs is more beneficial rather than a one-size-fits-all option. This way, you can focus on meeting the requirements of each component of your service.
Building out a Service Blueprint outlines where different types of technology are needed and how it complements the process. When it comes to technology and processes working in tandem, a Service Blueprint helps you make better decisions, manage complex options, organize needs, and understand the backend framework supporting your operations.