Your Journey Begins

We have organized our materials to you needs.  Review “Find Yourself,” determine if the attributes apply to you, then take the next step to fit your learning style.

 A Personal Assessment

Find Yourself

Click on the headings to explore your interests.

I'm Just Starting Out

The Apprentice – link

I Consider Myself Mid-level

Our journey man course is for:  The Journeyman – link

I have a lot of experience but looking to refresh my skills.

No. One reason is the amount of work that goes into developing our sequential learning materials and managing this site. For that reason, coupled with the low prices, ISDI believes learners are getting an amazing deal.

I Was Interested in the Assessments

They will, typically within 6 months. We periodically and often constantly, refresh the courses, improving them, changing the experience, which takes an enormous amount of manhours to accomplish, Then we raise the price while at the same time we retire the older course. So a purchase made six months in the past or longer doesn’t reflect the latest service experience.

How can I bring ISDI materials in-house?

We stand by our materials as valid, as they have been verified in solving real-world Service Design challenges. If you have an issue or topic that you would like to resolve, please contact us by email:

I Am Just Intersted In Reference Handbooks

Reference handbooks are purchased through the LEARNING tab, corresponding to your reference handbook selection. Next you are offered the opportunity to check out, and your selection will appear a virtual shopping cart. Payment is by credit card only.


Our ISDI reference handbooks were the foundation for our sequential learning method.  Our books:

The Service Designer Handbook Series

Each reference handbook can accompany the courses or stand-alone. Each includes case studies, models, tools, templates, diagrams, and exercises. The reference handbooks also include the origins and background for many of the techniques.


ISDI offers three online courses, The Apprentice, The Journeyman, and The Master, all of which follow ISDI’s sequential learning method. The courses which are based on the named reference books, advance learners based on their goals.

An individual learner who takes all three courses can advance from having no existing Service Design knowledge to having the knowledge of an expert service designer.

Each course is divided into six modules with in-depth topics. The courses include instructional videos, case studies, vignettes, diagrams, templates and terms defined.

Each course is self-paced and can takes up to 3 to 4 hours to complete.

Access the Online Courses




Contact us if you have any questions.

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