Professional Development for Service Designers

THE MASTER

ABOUT

LESSONS & TOPICS

The Master, the third in ISDI’s progressive, sequential learning series, is an advanced online service design course.  The course is made up of six sequential and stand-alone modules with material highlighted by case studies, models, templates, diagrams, instructional guidance, and terms and definitions.

    1. The Influence of Data
      • Using data as strategy
      • Data privacy
    2. Creating Service Experiences
      • User Feedback
      • Feedback planning
      • Presenting feedback
    3. Service Prototyping
      • Prototype concepts
      • Protototype strategy
      • Protototyping techniques
    4. Measuring User Experiences
      • Measuring behaviors
      • Understanding attitudes as a measure of experiences
      • The arti of measuring emotions
    5. Diagnosing services that fail to deliver
      • Driving to quality
      • ISDI's Service Assessment Model (SAM)
      • Service delivery gap
    6. Service Recovery
      • Understanding the real meaning and intent
      • Service recovery planning
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FOR THOSE

  • Interested in problem-solving, particularly around users and customers, using Service Design techniques
    • Who want to grow professionally, combining advanced service design techniques with skills and knowledge from their own field of practice
      • Service designers who seek promotions or new opportunities, who aspire to more responsible positions in service design.
        • Service design leaders responsible for projects and teams
          • Service designers who want to improve their existing skills and knowledge
            • Who want to grow professionally, combining advanced service design techniques with skills and knowledge from their own field of practice
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